Cookies Policy

2.1 What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, smartphone) when you visit a website. They serve various purposes, including:

• •Enabling essential website functionality and security features
• •Remembering your preferences and settings
• •Analyzing how visitors use our Services to improve performance
• •Delivering personalized content and experiences

2.2 First-Party vs. Third-Party Cookies

First-Party Cookies: Set directly by CrawlDesk when you visit our website or use our Services. These cookies are under our direct control and are used to provide core functionality and improve your experience.

Third-Party Cookies: Set by external service providers we work with (e.g., analytics platforms, AI service providers). These cookies enable third-party features and help us analyze Service usage and deliver enhanced functionality.

2.3 Other Tracking Technologies

In addition to cookies, we use similar technologies including:

• •Web Beacons (Pixel Tags): Small transparent images embedded in web pages or emails to track user interactions
• •Local Storage: HTML5 and other browser storage mechanisms for storing larger amounts of data locally
• •Session Storage: Temporary storage that persists only for the duration of your browser session
• •Server Logs: Automated collection of technical information about your device and interactions
• •Analytics SDKs: Software development kits integrated into our Services for usage analysis

3.1 Strictly Necessary Cookies

These cookies are essential for the operation of our Services and cannot be disabled without severely impacting functionality. They enable core features such as:

• •Authentication: Managing user sessions and maintaining login state across pages
• •Security: Protecting against cross-site request forgery (CSRF), session hijacking, and other security threats
• •Load Balancing: Distributing network traffic across servers to ensure optimal performance
• •Service Delivery: Enabling the Crawler to index your documentation, Ask AI Search to process queries, and Copilot to maintain conversation context
• •Cookie Consent: Recording your cookie preferences to honor your choices

Legal Basis: These cookies are necessary for contract performance and legitimate interests in providing secure, functional Services.

Duration: Typically session cookies (deleted when you close your browser) or short-term persistent cookies (up to 90 days).

3.2 Performance and Analytics Cookies

These cookies collect information about how users interact with our Services, helping us understand usage patterns and improve performance. They enable:

• •Usage Analytics: Tracking which features of Ask AI Search, Copilot, and Crawler are most used
• •Performance Monitoring: Measuring page load times, API response rates, and search result accuracy
• •Error Detection: Identifying technical issues, broken features, and user experience problems
• •Conversion Tracking: Understanding how users move through sign-up, onboarding, and feature adoption flows
• •A/B Testing: Comparing different versions of features to optimize user experience

Third-Party Providers: We use Google Analytics, Mixpanel, and similar analytics platforms. These providers collect data in accordance with their own privacy policies.

Data Processing: Analytics data is typically aggregated and anonymized. Individual user behavior is pseudonymized and not used to identify specific individuals.

Legal Basis: Legitimate interests in improving Services and consent where required by law.

Duration: Up to 24 months from your last interaction.

3.3 Functionality and Personalization Cookies

These cookies enable enhanced functionality and personalization, allowing our Services to remember your preferences and provide customized experiences:

• •User Preferences: Remembering language settings, display preferences, and interface customizations
• •Widget Configuration: Storing customization settings for embedded Ask AI Search widgets
• •Recent Activity: Maintaining history of recent searches, crawled URLs, and accessed features
• •Team Collaboration: Enabling shared workspace features and team member coordination
• •AI Conversation Context: Maintaining continuity in Copilot conversations and search sessions
• •Notification Settings: Remembering your preferences for alerts, updates, and communications

Legal Basis: Legitimate interests in providing personalized Services and consent where required.

Duration: Typically 12 months, with some preference cookies persisting up to 24 months.

3.4 Marketing and Advertising Cookies

These cookies are used to deliver relevant advertisements and measure the effectiveness of marketing campaigns:

• •Targeted Advertising: Displaying relevant ads for CrawlDesk Services based on your interests and browsing behavior
• •Retargeting: Showing ads to visitors who previously interacted with our website or Services
• •Campaign Attribution: Measuring which marketing channels drive sign-ups and conversions
• •Frequency Capping: Limiting the number of times you see the same advertisement
• •Social Media Integration: Enabling sharing features and tracking engagement with social media content

Third-Party Advertising Networks: We work with advertising platforms including Google Ads, LinkedIn Ads, and other B2B marketing networks. These providers may collect data across multiple websites to build advertising profiles.

Legal Basis: Consent (you can opt-out of marketing cookies through our cookie banner or browser settings).

Duration: Typically up to 12 months from the last interaction.

3.5 AI Service Cookies

Specific to our AI-powered products (Ask AI Search and Copilot), these cookies support:

• •Conversation Management: Maintaining context across multi-turn AI conversations
• •Query Optimization: Understanding search intent to improve response accuracy
• •Response Caching: Storing frequently accessed information to reduce latency
• •Session Continuity: Enabling seamless experiences when switching between devices

Important Note: While these cookies support AI functionality, your conversation data is never used to train AI models, as detailed in our Privacy Policy Section 4.

Legal Basis: Contract performance and legitimate interests.

Duration: Session cookies to 90 days depending on feature requirements.

5.1 Cookie Consent Banner

When you first visit CrawlDesk, you'll see a cookie consent banner allowing you to:

• •Accept all cookies for the full experience
• •Reject non-essential cookies while keeping strictly necessary ones
• •Customize your preferences by cookie category

You can change your preferences at any time by clicking the "Cookie Settings" link in the website footer or by emailing contact@crawldesk.com.

5.2 Browser Controls

All modern web browsers provide controls for managing cookies. However, blocking or deleting cookies may impact your ability to use certain features of our Services.

Instructions for popular browsers:

• •Google Chrome: Settings → Privacy and security → Cookies and other site data → See all cookies and site data → Search for "crawldesk.com"
• •Mozilla Firefox: Options → Privacy & Security → Cookies and Site Data → Manage Data → Search for "crawldesk.com"
• •Safari: Preferences → Privacy → Manage Website Data → Search for "crawldesk.com"
• •Microsoft Edge: Settings → Cookies and site permissions → Manage and delete cookies and site data → See all cookies and site data
• •Brave: Settings → Shields → Cookies and other site data → See all cookies and site data

Note: Browser settings apply globally across all websites you visit. Blocking all cookies may affect functionality on many websites beyond CrawlDesk.

5.3 Third-Party Opt-Out Tools

For advertising and analytics cookies, you can use industry opt-out tools:

• •Digital Advertising Alliance (DAA): www.aboutads.info/choices - Opt-out of interest-based advertising from participating companies
• •Network Advertising Initiative (NAI): www.networkadvertising.org/choices - Control advertising cookies from NAI member companies
• •European Interactive Digital Advertising Alliance (EDAA): www.youronlinechoices.eu - Opt-out tool for EU visitors
• •Google Analytics Opt-Out: tools.google.com/dlpage/gaoptout - Browser add-on to disable Google Analytics tracking
• •Google Ads Settings: adssettings.google.com - Manage personalized advertising from Google

5.4 Do Not Track (DNT) Signals

While some browsers support "Do Not Track" signals, there is no universal standard for how websites should respond to these signals. CrawlDesk currently does not respond to DNT signals, but we honor your cookie preferences set through our consent banner and provide robust opt-out mechanisms described above.

5.5 Enterprise Customer Controls

Enterprise customers can configure cookie and tracking settings for embedded Ask AI Search widgets through their account dashboard. This includes options to minimize data collection, disable analytics cookies for end users, and implement custom consent management.

6.1 Session Cookies

Session cookies are temporary and are automatically deleted when you close your browser. They are essential for maintaining your authentication state, managing your current session, and ensuring security throughout your visit.

6.2 Persistent Cookies

Persistent cookies remain on your device for a specified period or until manually deleted. They serve purposes such as:

• •Remembering your login credentials (when you select "Remember me")
• •Storing your preferences and settings
• •Enabling analytics and performance tracking
• •Supporting marketing and advertising campaigns

CrawlDesk's persistent cookies typically expire between 24 hours and 24 months, depending on their purpose.

7.1 Strictly Necessary Cookies

If disabled: Core functionality will be severely impaired or unavailable, including:

• •Inability to log in or maintain authenticated sessions
• •Security features may not function properly
• •AI Search and Copilot features may not work
• •Documentation crawling and indexing may fail

7.2 Performance and Functionality Cookies

If disabled: Services will still function, but:

• •Preferences and settings won't be remembered between sessions
• •You may need to reconfigure settings each time you visit
• •AI conversation context may not persist
• •We won't be able to identify and fix technical issues as effectively

7.3 Marketing Cookies

If disabled: You will still see advertisements, but:

• •Ads may be less relevant to your interests
• •You may see the same ads repeatedly
• •Your marketing preferences won't be remembered